THE BASICS

THE FEATURES

CLOUD-BASED PHONE SYSTEM

Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but to pay the price. Additionally, these businesses were forced to buy expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay large upfront expenses to have the system installed and maintained.

With Intermedia Unite, you get full-featured cloud phone systems combined that come with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special setup or technician is required, and NO large installation expenses.

WHAT IS A PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

SEAMLESS SETUP

When you switch to Intermedia Unite, there is no time-consuming or expensive phone service installation process. Our expert onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special setup or technician required which eliminates work for IT teams and allows more time to focus on your core business!

ENTERPRISE-GRADE PHONE SYSTEMS

Intermedia Unite allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. Intermedia Unite includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single web-based portal.

QUALITY AND RELIABLE CALLS

With Intermedia Unite, you will never have to sacrifice quality for cost. Intermedia has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around-the-clock monitoring, and customer support.

BUSINESS CONTINUITY

When unforeseen emergencies strike (power outage, severe weather, theft, etc.), Intermedia Unite can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.

The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

EASY INSTALLATION

The best part, after the savings and added functionality, is the easy installation.

PHONE COST SAVINGS

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.

SPAM PROTECTION

Spam Caller Protection is a free service for Intermedia Unite customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every Unite device, including the Unite desktop and mobile applications.