What is Intermedia Unite?

CAN YOUR PHONE SYSTEM DO THIS?

Intermedia Unite is an easy-to-use cloud-based communication platform that helps employees to be more productive and collaborative.

It includes a full-featured phone system combined with chat, web/video conferencing, and file collaboration and backup capabilities.

PHONE SYSTEM

• Includes 90+ enterprise-grade calling features.
• Free local and long distance calling to the US, Canada and Puerto Rico.
• Powerful video conferencing, screen sharing and file sharing features facilitate better collaboration.
• Simplified Scaling and Management.
• J.D. Power-certified 24/7 support.
• 99.999% financially-backed uptime SLA
• Proprietary Intermedia VoIP tests help ensure a reliable connection and high voice quality.
• Redundant East/West datacenters increase reliability and reduce latency
• Call Flip – Allows the user to seamlessly move an active call from the desktop phone to a mobile phone or vice versa

CONTACT CENTER

• Support multi-site contact centers and remote agents.
• Centralize management from one portal, accessible anywhere, any time.
• Smart queueing technology tells customers their position in line, plus wait time
• Deep analytics and reporting help you visualize gaps and improve performance
• Access to Advanced Hunt Groups included with Unite Pro and Enterprise
• Upgrade your Contact Center features to PRO or Elite which include omni-channel capabilities (SMS, chat, email) to connect with customers through their preferred modes of communication.

CONTACT CENTER PRO/ELITE

All of CONTACT CENTER above, plus below:

• Centralize the handling of calls, web chat, email, and SMS in a single application with our omnichannel capabilities.
• Easily manage customizable agent skillsets and statuses.
• Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
• Send out post-call surveys to measure satisfaction
• Quickly and easily integrate with CRM and WFM systems.
• And much more…

TEAM CHAT AND SMS

Company Messaging

• End-users included in a Company messaging group (“Agents”) can see Company messaging conversations under the separate tab available in the left panel of the Intermedia Unite Desktop app and within the Messages tab in Intermedia Unite Mobile apps Agents can receive and reply to messages using both Desktop and Mobile apps.
  • Each conversation will be tagged with the group name associated with the DID (Configured by the admin) that external users are sending messages to (“Main Company Number”, “Sales”, “Support”).
  • New Company conversations and their searchable history are visible for all agents in the group. Any agent may reply to an external user and other agents will be able to see these messages.  External user will receive each message as an SMS sent from the Company number.
  • Agents can send and receive MMS attachments (MMS limitations apply)
  • Agents can mute conversations that other agents have assumed ownership of (to stop receiving notifications of new messages)
  • Agents may edit conversation names and descriptions.
  • Agents may create new SMS conversations with any US or Canada number, or a saved contact.

SMS/Text/Chat

• SMS feature is available for each user.
• Pin favorite contacts to the top of your list.
• Chat messages automatically sync across desktop and mobile devices.
• View free/busy/away statuses of all your contacts.
• Chat messages are securely encrypted in transit and at rest.

DESKTOP

• brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats, place and receive calls, share screens, start video calls and share files – all from one application.
• Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac®.
• One place to see the availability of coworkers, place a phone call, start team chat and launch a video conference.
• With the Unite desktop and mobile applications, you take your contacts, files and conversations with you—wherever you are.

PRESENCE INDICATOR

• Indicates presence – whether another user’s phone is currently in use
• Other user extension and name information is presented as virtual “buttons” on the desk phone LCD display.
• The BLF display can be used for speed dials, and also to make or take calls on behalf of another user.

EFAX/FAX

FAX

• Ditch your old fax line we can replace with a “cloud box” that connects to your existing fax machine.

EFAX

• Included with Pro and Enterprise packages.
  • Users receive, view, manage faxes via the web, or as email attachments FILE SYNC, SHARE AND BACKUP.
  • Users may send faxes from any Internet-connected PC.
  • Does not require an additional phone line.

MOBILE

• This powerful mobile application transforms your phone into an essential collaboration tool, making teamwork on-the-go easier than ever. See who is available, send chats and SMS messages, place calls and see voicemails – anytime, anywhere. Best of all your customers see your work number not your cell number.
• Extend your business phone number and extension to your mobile phone, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device—seamlessly, without interruption.
• Your full desktop chat history is synchronized with your mobile device so you can stay connected and continue conversations no matter where you are.

VIDEO CONFERENCING

• HD video conferencing: Face to face meetings eliminate unnecessary travel and empowers teams with remote members to be more productive.
• Screen sharing: The computer desktop can be shared in real-time, improving collaboration and speed of decision making.
• Screen annotation: Meeting participants can call out important points on a shared screen in during a meeting.
• Includes a conference dial-in number, and Custom URLs for meetings.
• Unite Pro includes up to 100 participants and up to 30 simultaneous video feeds.

FILE SHARING, SECURITY & BACKUP

• File sync and share with backup for desktops, mobile devices, and file servers.
• Easy and secure file sharing.
• Access the most current version of files from any device.
• Co-edit in real time.
• Access file server content from mobile devices without a VPN.
• Integration with Windows file server, Exchange Email, Active Directory, Outlook, Office, and Office 365®.
• Reduced downtime from ransomware and other types of data loss.
• Full control over files, users, devices, and sharing activities.

Includes 10 GB/user of storage for SecuriSync Backup and File Sharing

Find out which Intermedia Unite plan is right for your business

INTERMEDIA UNITE PLANS AND PRICING	UNITE PRO Get Quote	UNITE ENTERPRISE Get Quote
Mix and match	•	•
Free Device	•	•
Number of concurrent endpoints	5	5
Mobile apps	•	•
Desktop app	•	•
Unlimited calling	•	•
Auto Attendant	•	•
Call Pickup	•	•
Caller ID	•	•
Call transfer, Call Hold, 3-way calling, Music on hold	•	•
Paging	•	•
Call Park/Pickup	•	•
Intercom	•	•
SPAM Call blocking/tagging	•	•
911 admin notification	•	•
Voicemail	•	•
Voicemail transcription	•	•
Call recording	•	•
Receptionist mode	•	•
Web fax	•	•
COLLABORATION
Presence detection	•	•
Team messaging	•	•
Business SMS	•	•
File backup, sync and share	50 GB	200 GB
Exchange Mailbox		•
VIDEO MEETINGS AND CONFERENCING
HD video conferencing	100 Participants	200 Participants
HD audio conferencing	200 Participants	200 Participants
Screen sharing	100 Participants	200 Participants
Max videos on screen	100	100
Meeting transcription	•	•
Unlimited recordings	•	•
Screen annotation	•	•
Transcriptions & meeting insights	•	•
UNITE ENVISION ANALYTICS
QoS Dashboard	•	•
Call History	•	•
Supervisor Analytics	•	•
Wallboards	•	•
Detailed contact center analytics	•	•
UNITE EXTEND INTEGRATIONS
Active Directory	•	•
Chrome (click to call), G Suite integration, Outlook integration, Slack (meeting integration), Outlook/ Office 365 (meetings integration), Generic CRM screen pop	•	•
Sugar CRM, Zoho CRM, Zendesk	•	•
Salesforce, Service Now, NetSuite, MS Dynamics		•
CALL AND CONTACT CENTER
Agent Log in and Log out	•	•
Call Queuing, Configurable Wrap up time, Configurable agent removal from the queue, Greetings Management	•	•
Advanced Hunt Groups	•	•
Wall boards, Scheduled Reports, Graphical Reports, Real time Status	•	•
Supervisor functions (Monitor, whisper, barge)		•

Looking for a solution that integrates with Microsoft Teams?

	Unite with Teams	Unite for Teams
Azure AD Single Sign-on	•	•
Native Unite calling experience (incl Softphone + Controller, Voicemail, MOH, Receptionist, CNAM, Transfers)	•
Basic PBX	•	•
Advanced PBX + Call Center	•
Business SMS	•
3rd Party CRM Integrations	•
Contact Sync	•	•
2-Way Presence Sync	•
E911	•	•