THE BASICS

FEATURES

PBX PHONE SYSTEM

In the past, installing a business PBX phone system required a huge expense, but it was the only way to get all the features a sophisticated company needs. Not only did you have to buy expensive and bulky PBX hardware, but you had to pay someone to install and maintain it. But you want the best small business phone system for your company, and phone systems have evolved. With Intermedia Unite, you get support for high-definition (HD) audio along with features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the Internet and download the Unite apps.

WHAT IS PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

ENTERPRISE-GRADE PHONE SYSTEM

Intermedia Unite allows your company to plug into our PBX equipment through the cloud, saving you money and data space while providing your company with over 90 call features that present your SMB just like a Fortune 500 company. Features such as voicemail to email, hold & park, call transfer, and call recording will all be managed through your company’s own private administrative portal.

QUALITY AND RELIABLE CALLS

You won’t sacrifice quality for cost with Intermedia Unite. Intermedia has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and constant real-time monitoring of our network for any quality of services (QoS) issues, and all of it is financially backed with a 99.999% uptime service level agreement.

BUSINESS CONTINUITY

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) your business, Intermedia Unite can help your business stay afloat by allowing you to forward calls to your mobile devices or to an off-site location. The key to surviving downtime is to maintain a working communications system. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

EASY INSTALLATION

The best part, after the savings and added functionality, is the easy installation. Our expert onboarding team will easily guide you through the setup process. You don’t need to be an expert. We will send you pre-configured phones that, once plugged into your internet connection, will be ready to go.

PHONE COST SAVINGS

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain and repair it. Get feature-rich phone service for a low monthly cost.

SPAM CALLER PROTECTION

Spam Caller Protection is a free service for Intermedia Unite customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or block them. This protection extends to every Unite device, including the Unite desktop and mobile apps.