THE BASICS
- What is UNIVERGE BLUE CONNECT?
- UNIVERGE BLUE CONNECT Mobile App
- UNIVERGE BLUE CONNECT Desktop App
- Remote Administration tools and Management Features
THE FEATURES
- Cloud-Based Phone System
- UNIVERGE BLUE CONNECT Desktop and Mobile Applications
- Video Conferencing & Screen Sharing
- Conference Rooms
- Team Chat, Instant Messaging and Business SMS
- Voicemail
- Web-Faxing
- File Sharing, Collaboration and Security
- UNIVERGE BLUE Integrations
- Service Adoption Dashboard
- Security
- Call Center Features
CONNECT SERVICE ADOPTION DASHBOARD
Ensure that you are getting the greatest value out of your cloud communication solutions with the CONNECT Service Adoption Dashboard. Identify and reveal insights on how much your users are utilizing CONNECT services such as Voice, Chat, MEET Video Conferencing, and Desktop/Mobile Apps.
The adoption of services is broken down into three user segments:
• Enabled User: A user who has access to the services, but has not done so yet
• Activated User: A user who has used a service or the desktop/mobile apps at least once
• Active User: A user who has used the service at least once in the last 30 days
The CONNECT Service Adoption Dashboard provides high-level views of the activation and active usage rate of CONNECT services to help businesses identify opportunities to gain more value and productivity from their powerful communications services.
Insights this dashboard provides include:
Exploring usage and adoption rate trends
Activation rate over a certain period
Adoption rate over a certain period
Active rate over a certain period
Make sure your business has a dashboard to monitor at-a-glance insights to act on trends to improve the decision-making process on the correct CONNECT communications services.
