TROUBLESHOOTING TECH TOOLS

Below you can find troubleshooting tools that can be used to resolve common issues.

Bandwidth Tester – Measures the available bandwidth on your internet connection

SoftPerfect Netscan – Network Scanner for Windows

Advanced IP Scanner – Advanced IP Scanner for Windows

Angry IP Scanner – Network Scanner for Mac OS

SIP ALG Detector (Windows) – Used to check networks for SIP ALG

SIP ALG Detector (Mac OS) – Used to check networks for SIP ALG

WinSCP 4.3.5 – Windows-based SCP client

WinMTR – Continuous, on-going traceroute tool for Windows.  Used to troubleshoot call quality and connectivity issues.

RECOMMENDED ROUTERS

MikroTik hAP ac2 (1-25 phones)

Ubiquiti EdgeRouter X with Ubiquiti Access Point (20+ phones)

ZyXEL ZyWall USG Series (20+ phones)

New SonicWalls – Known As SonicOS Enhanced (20+ phones)

Cisco Meraki Cloud Routers (20+ phones)

Below are the reasons why these routers are recommended:

– A long track record of success with many customers that own these devices that we have worked with extensively.

– Can be set up out of the box with no need for a custom firmware.

– Bandwidth Management/Rate Control, VLAN and QoS, which are important features for a VoIP system. They are effective at ensuring excellent call quality and at resolving call connectivity problems.

– Device Level VPN (virtual private network) that allows you to run your web traffic through an encrypted tunnel to a private server (site-to-site access, general traffic encryption etc.).

– Telnet and SSH CLI with remote management functionalities (all of which can be turned off for enhanced security).

– SPI (stateful packet inspection) firewall – an advanced security mechanism that checks packets and keeps track of the state of network connections.